August 14, 2006

Props to Burley

Filed under: Uncategorized — finsprings @ 1:44 am

Just wanted to mention how impressed I am with Burley. We bought a Burley D-Lite trailer from Gatto’s in Tarentum and are very happy with it. However the Cannondale H400 I’m borrowing from my father-in-law has a seat stay that doesn’t go directly to the rear axle, and so the trailer ends up being too close to the rear tire. I called Burley and in one ring got a real live person! I explained my problem and she forwarded my call to a support person. Again, one ring and a real live person. He understood my issue immediately and suggested I get their alternate hitch, which replaces the quick-release mechanism of the rear wheel. Wow, 2 real people in a row, and an answer to my question in under 5 minutes.
I knew Burley was based in Eugene, Oregon and made their products here in the US – that’s one of the reasons we chose them. But I see from reading on their website, that they are an “employee-owned design cooperative”. It’s nice that there are still small customer- and product-focused companies left in these dark times of the evil blue box store (which I studiously avoid at all times).

I wish them well.


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